Recent Posts

Pipes Burst??? Here's What To Do!

1/30/2019 (Permalink)

Water Damage Pipes Burst??? Here's What To Do! SERVPRO heroes combined with our SERVPRO-exclusive equipment quickly makes your water damage seem "Like it never even happened."

Here’s a little story for you…

 Once upon a time there was a young couple who had recently purchased their first home just outside the city limits. The high temperature had remained in the twenties for a few days now, but not today. Today’s forecast called for a beautiful day full of sunshine and a high of forty-seven! Finally – it would be bearable outside and cozy inside.

As the wife arrived home from work, she noticed a hissing sound as she unlocked the front door. As she walked down the hallway past the bathroom, the hissing got louder and with each step she heard a squishing sound. As she discovered the squishing sound was wet carpet, she suddenly realized what was going on.  But just to be sure, she quickly turned on the faucet in the sink. She was correct. There was little water pressure, which meant that somewhere a pipe had burst and was leaking water.

What many people don’t realize is that when a pipe freezes, it can remain intact until the frozen water begins to thaw, as the water begins to move again, the leak makes itself apparent. Spraying water in some random direction, soaking down anything from the dirt under the house, to the flooring and carpet just above. Either way, here’s what to do when you find yourself in this situation.

First things first – SHUT OFF THE WATER SUPPLY!

This will ease the pressure on the pipes and allow the water to drain slowly and hopefully cause less damage.

Next – Call a licensed plumber to find and repair the broken pipe.

 Last but not least - call SERVPRO of Chester, Hardin, Henderson and McNairy Counties!

Our 24-hour response team will immediately start the drying process. We’ll remove your belongings quickly to prevent any further damage, then we’ll tear out damaged flooring and drywall. Finally, we’ll set our exclusive SERVPRO drying equipment to begin drying the structure (subfloor and wall studs).  We’ll work with your insurance company and adjuster to determine what’s covered under your policy, and help you understand every step along the way.

Ask about our SERVPRO exclusive document drying system to save your most important and irreplaceable documents!!!


731-983-0883 * 855-983-0883 * or email us at

How much do you know about Thanksgiving?

11/9/2018 (Permalink)

Community How much do you know about Thanksgiving? Happy Thanksgiving from all of us at SERVPRO of Chester, Hardin, Henderson and McNairy Counties!

Americans aren’t the only ones who celebrate Thanksgiving

  • Canada’s Thanksgiving is celebrated during the second week in October, and marks the successful harvest of the French settlers
  • The Harvest Thanksgiving Festival in Germany, also observed in October, consists of feasting and religious celebrations.
  • In Japan, the people observe Labor Thanksgiving Day, which began as a harvest festival, but in modern times has become a celebration of labor, production, and thankfulness.
  • In The Netherlands, Thanksgiving Day is in honor of the Pilgrims that lived in Leiden before continuing on to Plymouth.

Our favorite things about Thanksgiving:

The Food:

  • Our top three favorite Thanksgiving dishes are turkey, followed by stuffing, with pumpkin pie rounding out third.
  • The average person will consume around 4,500 calories on Thanksgiving! That’s more than double what we eat on a typical day. It’s no wonder we love our afternoon naps as much as we love the turkey!
  • TV dinners were invented due to an ordering error at Swanson. They had 260 tons of extra turkey! A salesman for the company suggested they pack it in aluminum trays with all the trimmings like sweet potatoes and corn. They sold over 10 million packages that first year, and a star was born.
  • We love our leftovers! 80% of Americans say they enjoy the leftovers more than the actual meal.

The Football:

Every Thanksgiving since 1934 The Detroit Lions have hosted a football game. That year, they played the Chicago Bears in front of a crowd of 26,000. The first televised game was in 1956. The Chicago Bears have also made a tradition of playing football on Thanksgiving. Most recently, a third NFL game has been scheduled as well, but the teams alternate each year.

The Festivities:

  • Macy’s Thanksgiving Day Parade is watched by around 44 million every year. The first parade was held in 1924 and was 2 city blocks in length. There were no giant balloons, only live animals from the Central Park Zoo. Today, the parade stretches for 2.5 miles and more than 3 million spectators line the streets of New York. Macy’s idea was to promote the holiday shopping season.
  • Speaking of shopping! Black Friday is the biggest shopping day of the year. 102 million people shop til they drop, spending an average of $300 per person. In more recent years, Amazon and other online retailers have extended the shopping spree through Cyber Monday, when the best deals online can be found. In 2011, Wal-Mart broke tradition and opened on the evening of Thanksgiving, with many other retailers following suit. Many shoppers have adopted a new tradition of shopping as soon as the dishes are cleared.

It’s great to be a plumber during Thanksgiving weekend !

Plumbers boast this as their busiest time of the year. It seems all the extra dish-washing, showering , and laundry that visiting family members can add, puts a little stress on the plumbing. Put away a few bucks for repairs if you’re hosting this year’s Thanksgiving feast!


According to a recent Harris poll, Americans are most thankful for family, health, and freedom, respectively.

SERVPRO of Chester, Hardin, Henderson and McNairy Counties is not only thankful for these things, but for the opportunity to be of service to those in our communities when they are most in need. We wish for all to be happy and healthy during this season of thanks. But when disaster strikes, we’re here to help.

Call SERVPRO today! 731-983-0883

Most Common Causes of House Fires and How To Prevent Them

10/26/2018 (Permalink)

Fire Damage Most Common Causes of House Fires and How To Prevent Them SERVPRO of Chester, Hardin, Henderson and McNairy Counties is certified in fire damage restoration. Call us today at 731-983-0883!

According to the National Fire Prevention Association (NFPA), US Fire Departments respond to an average of more than 350,000 home fires every year, causing about 2,500 deaths and nearly $7 billion dollars in damages. Sadly, many of these fires could have easily been prevented. Here’s the breakdown on the most common causes of house fires, and simple rules you can adopt in your own home.

#1 – Cooking equipment

                47% of fires reported from 2011 – 2015 (NFPA) started in the kitchen. Here are some easy rules to follow to prevent cooking fires:

  • Stay near the stove-top while cooking, and never EVER leave oil or grease unattended.
  • Never cook when you’re overly tired or sleepy, or your motor functions are otherwise impaired.
  • Keep flammable objects (paper, towels, oven mitts, etc.) away from the cook-top while in use.
  • Keep children at least 3 feet away from the stove-top.

*** To put out a pan fire, simply slide a lid over the top, and turn off the stove. Allow the pan to cool before handling! ***

#2 – Heating equipment

                Heating equipment is the second most common cause of fires, at about 15%. Improper use or lack of maintenance is usually the culprit, which means that most of these types of fires can be easily prevented by taking these simple steps:

  • Keep flammable objects (paper, clothing, plastics, etc.) away from the heating unit during use.
  • Keep a “child-free” perimeter of at least 3 feet around any fire or source of heat.
  • Have heating equipment and chimneys cleaned and inspected professionally each year.
  • Do not leave portable heaters unattended. Turn them off while sleeping or when leaving the area.
  • Always use the proper fuel for any heating device.
  • Install and maintain carbon monoxide detectors and smoke alarms, and test them monthly.
  • When it comes to the fireplace, make sure you have a sturdy screen to prevent embers from flying into your living area and be sure to let ashes cool before discarding into a metal container.

#3 – Electrical

                Nearly 10% of home fires are caused by some electrical fault. Here are some things you can do to help keep your family and home safe:

  • Hire a qualified electrician to do any electrical work.
  • Plug major appliances, like refrigerators, microwaves, etc. directly into a wall outlet. DO NOT ever use an extension cord or power strip for these items.
  • Only plug one heat-producing appliance (coffee-maker, toaster, hair dryer) into any receptacle at one time.
  • Keep electrical cords from running across doorways or under rugs or carpets. Only use extension cords temporarily, they are not intended for constant use.
  • Call an electrician if you notice any of these problems:
    • Frequent blown fuses or tripped breakers
    • Tingling feeling when you touch an electrical appliance
    • Discolored or warm outlets
    • Sparks from an outlet when you plug in an item.

*** Remember: You don’t need a flame for a fire to start. Heat near any flammable object can just as easily start a fire! ***

Honorable Mention – Smoking, Clothes Dryers, and Young Children

Less common, but equally important, these causes can also be prevented with the proper precautions.

Smoking - Fires caused by smoking materials are the leading cause of fire deaths, and the victim is rarely the actual smoker.

  • If you smoke, please smoke outside.
  • Keep cigarettes, lighters and other smoking materials out of reach of children
  • Ensure cigarette butts and ashes are completely extinguished. Water or sand are best.
  • Never smoke where oxygen is being used.

Clothes Dryers – Unfortunately, of all dryer-related fires, the leading cause is failure to clean them properly.

  • Clean the lint filters before each use, and NEVER use a dryer without a lint filter. Also clean the area around the drum where lint tends to build up.
  • Clean and inspect the outdoor vent regularly. If you notice your clothes are taking longer to dry, there may be lint built up in the vent.
  • Keep the area around your dryer clear of flammable objects such as boxes or cleaning supplies.
  • Clothes that are soiled with a flammable substance should be air-dried outside before regular washing and drying.

Young Children – It’s natural for children to be curious or want to play with fire. However, proper training and rules can keep your family safe:

  • Keep matches, lighters, and other fire starters securely out of the reach of children.
  • Closely supervise children around any fire or heat source.
  • Keep children at least 3 feet from any fire or heat.
  • Teach your children about the dangers of fire and how quickly things can escalate beyond their control.
  • Lead by example! Always follow fire safety rules, especially in the presence of children.

Do you have a Disaster Plan? SERVPRO of Chester, Hardin, Henderson and McNairy Counties can help!

10/8/2018 (Permalink)

Commercial Do you have a Disaster Plan? SERVPRO of Chester, Hardin, Henderson and McNairy Counties can help! Our no-cost, no-obligation Emergency Ready Profile can save you and your business valuable time and money!

Disasters happen without warning. Let the pros at SERVPRO of Chester, Hardin, Henderson and McNairy Counties help you prepare with our Emergency Ready Profile and Ready Plan app! This is a complimentary service provided to help you save time, money and stress should you find yourself in the midst of any disaster, from storm damage to bio-hazard cleanup.

Our Emergency Ready Profile (ERP) is basically a collection of vital information that is needed to effectively and quickly respond to any major event causing damage or business interruption. It only takes about an hour to walk through your property and identify some key information.

 Included in the profile:

  • Photo of the front of the property
  • Address and location information or directions
  • Location and photos of utility shutoffs – including any additional information such as keys needed, or authorization needed prior to shutoff
  • Contact information for utility companies – electric, gas, water, alarm, etc.
  • Contact information for owners/decision-makers and work authorization notes
  • Insurance company – contact information, policy numbers, etc.
  • Any other notes or critical information
  • Your local SERVPRO representative and 24 hour emergency response team contact information

The ERP is well presented in our signature green folder that can be easily stored, and even more easily identified in an emergency.  But more importantly, the ERP is stored in our Ready Plan mobile app. We’ll create your account and upload your ERP, so now you (and anyone else you choose) can have this access 24/7, at work, at home, or even on vacation! So if a pipe bursts in your office at 4:25am on a Sunday, you (or your designated personnel) simply pull up the Ready Plan App and push a button. SERVPRO will respond immediately and get straight to work while you make other important calls and decisions.

We can’t prevent disasters, but we can help you prepare for them!

Call today to schedule your ERP walk-through! 731-983-0883

10 Essential Tasks You Can Do In A Weekend To Prepare For Colder Weather

9/19/2018 (Permalink)

General 10 Essential Tasks You Can Do In A Weekend To Prepare For Colder Weather We wish you a happy and healthy fall and winter! If you need us, we're available 24 hours a day! Call SERVPRO of CHHM at 855-983-0883

It’s that time of year when things begin to cool down and all the activities of summer are wrapping up. Take the time to do these simple chores now, so you can relax and enjoy the cooler seasons.

  • Clean your gutters – You know, you were going to do it this spring, but it was just too nice outside for chores. Well now’s the time to get those leaves cleaned out to prevent leaks and gutter deterioration. Hey, while you’re up there, take a look around on the roof. Check for missing or damaged shingles which can allow heat to escape, and water to seep in.
  • Inspect and clean the furnace – Cleaning your furnace will ensure it’s running at optimal performance in the cold winter months. Be sure to inspect wiring and other moving parts for wear or damage.
  • Inspect duct work – When it finally cools off a little, slip under the house or in your attic and check out the ducts. Clean and intact ducts will keep that warm air flowing throughout your home, and without those pesky bugs and viruses.
  • Light up the early dark – Replace bulbs in your outside light fixtures, or install new, solar powered lights to help prevent accidents when you’re getting home after dark.
  • Check for leaks – Check doors, window sills, and any other drafty areas that may allow your nice warm air to escape to the outside world. Caulk where you can, and throw a draft stopper under your exterior doors.
  • Put your ceiling fans in reverse – Most ceiling fans have a switch for this. Switch to a clockwise rotation to push warm air down.
  • Inspect and clean the chimney – Clean the soot and smoke from the chimney and check for cracks, gaps or other problems (birds’ nest, etc.). Check the flue for proper function.
  •  Change your air return filters and smoke or carbon monoxide detector batteries - Clean filters allows better air flow throughout your home so your furnace or central unit won’t have to work as hard.
  • Inspect and insulate your pipes – Check for leaks, cracks or weak spots in your plumbing. Freezing temperatures can cause big problems for weak or cracked pipes. Go ahead and throw some insulation around them. You don’t want to be crawling around fixing leaks in those freezing temperatures.
  • Let the sunshine in – open your curtains or blinds in the daytime to allow that warm sunshine to help warm your home, but be sure to close them at night to keep the cool night air from seeping in.

Congratulations Shawn Dill!

9/6/2018 (Permalink)

General Congratulations Shawn Dill! We couldn't let him leave without a good dose of silly string! We'll miss this guy!

Today we say goodbye to one of our favorite employees. Shawn Dill has been with SERVPRO of Chester, Hardin, Henderson and McNairy Counties for more than 8 years! As a project manager, an employee, and a co-worker, Shawn brings integrity, excellence, and laughter to all. We’re proud to have been a part of Shawn’s journey, and wish him all the best in his new adventures! Congratulations Shawn!

If you want to succeed you should strike out on new paths, rather than travel the worn paths of accepted success.- John D. Rockefeller

Chester, Hardin, Henderson and McNairy Counties 24 Hour Emergency Water Damage Service

8/13/2018 (Permalink)

SERVPRO of Chester, Hardin, Henderson and McNairy Counties is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 1-855-983-0883

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Chester, Hardin, Henderson and McNairy Counties has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Chester, Hardin, Henderson and McNairy Counties

SERVPRO of Chester, Hardin, Henderson and McNairy Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Conditions In Chester, Hardin, Henderson and McNairy Counties Might Be Right For Mold

8/2/2018 (Permalink)

Mold Remediation Conditions In Chester, Hardin, Henderson and McNairy Counties Might Be Right For Mold SERVPRO of Chester, Hardin, Henderson and McNairy Counties knows what to do if mold grows in your home.

It’s estimated that more than 1 million types of mold exist, yet less than 10 percent have actually been named. This means mold is very common in both indoor and outdoor environments. While mold and humans can sometimes co-exist without issue, there are certain species of mold that can cause health effects for some people.

If the right conditions exist, mold will grow.  Those conditions include:

  • Water - Different mold types require varying amounts of liquid before growth begins.   
  • Temperature - Normal indoor temperatures will promote mold growth.
  • Time - Initial mold colonizers can take hold within one day after being exposed to an adequate water supply.

Mold growth can occur in any home, so it’s important to keep an eye out for situations that might promote mold activity. Roof/chimney leaks, wet basements, or condensation from ducts that dampen surrounding insulation are just a few examples of issues that make a house a prime target for mold growth.

If you suspect mold in your home, call SERVPRO of Chester, Hardin, Henderson and McNairy Counties to assess the situation. We have the knowledge, tools and track record to effectively remediate mold in your home or business.

If you suspect mold, call us today at 855-983-0883

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Chester, Hardin, Henderson and McNairy Counties for mold remediation services.

Faster to Chester, Hardin, Henderson & McNairy Counties Water Damage Event

6/5/2018 (Permalink)

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Chester, Hardin, Henderson & McNairy Counties provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Chester, Hardin, Henderson & McNairy Counties arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – 731-983-0883

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Chester, Hardin, Henderson & McNairy Counties

SERVPRO of Chester, Hardin, Henderson & McNairy Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

SERVPRO of Chester, Hardin, Henderson & McNairy Counties Smoke and Soot Cleanup

6/5/2018 (Permalink)

Fire Damage SERVPRO of Chester, Hardin, Henderson & McNairy Counties Smoke and Soot Cleanup Smoke and Soot Damage Can Cause a Pervasive Odor in Your Chester, Hardin, Henderson & McNairy County Home.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Chester, Hardin, Henderson & McNairy Counties will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 731-983-0883