Recent Posts

Bio-Hazard Cleaning and why it’s important to call a professional…

9/11/2019 (Permalink)

Hoarding/Trash Removal services at a local residence. At SERVPRO of Chester, Hardin, Henderson, and McNairy Counties,we're prepared for any situation. Call us today!

First, a professional cleaning company will have training, equipment and all the proper chemicals to remove, clean or restore contaminated materials safely and legally. Speaking of legally, state and federal guidelines require proper disposal and transport of certain hazardous materials, and if you get caught handling things improperly, it could cost you thousands of dollars in fines. 

Also, most insurance policies provide coverage for these situations. We'll be happy to work with your insurance company to handle your claim quickly and easily.

Bio-Hazard Types:

TRAUMA/DEATH – In addition to the emotional toll this type of scene can cause, there are significant health risks. Blood and tissue can carry a multitude of infectious diseases. Drug-related trauma or death can carry exposure risks to dangerous or deadly drugs through blood or contaminated needles/syringes and other delivery devices. Death itself, poses it’s own problems. Upon death, decomposition begins which releases toxic chemicals that can contaminate surfaces in the immediate area. SERVPRO technicians are trained and equipped to properly dispose of and/or clean affected areas.

HOARDING – There are many variations of hoarding situations, but most become unsanitary over time. It can be a bit overwhelming to enter the home of a loved one to find stacks of everything, from clothing, to animals (and their messes), to trash and dirty dishes piled to the ceiling. Even if the trash isn’t stacked in every corner, often times items sit untouched for days, months or years. This would allow dust, mold, and pests to infest those areas causing all sorts of potential health risks. Sadly, many items that the “hoarder” is emotionally attached to, become unsalvageable. SERVPRO of Chester, Hardin, Henderson and McNairy Counties has experience with even the worst of hoarding situations, and we’re here to help.

SEWAGE BACKUP – Sewage backup can be cause by a clogged pipe, or even local flooding. Raw sewage can contain fecal matter and other bodily fluids which can cause a multitude of diseases and health problems. Floodwaters often contain raw sewage as well as other harmful contaminants, so flooding should also be treated as a bio-hazard.

In any case, bio-hazards should be contained and treated by professionals to avoid any danger to individuals in or near contaminated areas, those who handle waste, and those who live and work near any contaminated area. SERVPRO of Chester, Hardin, Henderson and McNairy Counties is here to help 24 hours a day, 7 days a week. Call us with any situation and watch us make it “Like it never even happened.”

Call SERVPRO of Chester, Hardin, Henderson and McNairy Counties today! 731-983-0883

Unfortunately, when you have this type of situation, you need someone immediately. You need someone with the proper training and proper equipment, and you need someone who can treat you, your home or business, and those around you with respect and dignity. If tragedy strikes around you, give us a call. We'll start the process right away, send qualified and compassionate technicians, and we'll work with your insurance company. 


7/3/2019 (Permalink)

Here at SERVPRO of Chester, Hardin, Henderson and McNairy Counties, we care about our community and our neighbors. We recently teamed up with some local students to make a difference in the lives of two families. In the process of working a recent fire loss, one of our associates opened his heart and came up with a beautiful way to support a friend in need, and get some work done!

Due to the extent of fire and smoke damage, one particular home was going to be completely stripped down to the studs and rebuilt. Our associate’s son had been talking to him about his friend, whose mother was recently diagnosed with cancer and no longer able to work.  Due to medical treatments, travel and everyday life, the family was struggling financially. So our associate rallied the troops and made a plan! Several friends of the young man, along with their fathers, volunteered their time and muscles to complete the “tearing out phase”.

When we proposed our plan to the homeowner, she was moved by the generosity of the boys. So with her permission, they went to work and cleared the structure in a long day’s work. SERVPRO of Chester, Hardin, Henderson and McNairy Counties donated all proceeds from the demolition to the young man and his family. Work was done, lessons were learned, and memories were made. Two families were helped, and multiple hearts were touched. It was a great day that none of us will soon forget.

Water Damage Claims Explained! Here's What You Can Expect...

6/24/2019 (Permalink)

Never Fear! SERVPRO of Chester, Hardin, Henderson and McNairy Counties is here to help you navigate your water damage claim.

Water damage to your home, regardless of the cause, can be a nightmare to understand.  You’ll have to deal with insurance, adjusters, contractors, and your house might be a complete mess. Sometimes, just understanding the process and the lingo can make it a lot easier on the distraught homeowner. Here’s a basic rundown of what happens when SERVPRO responds to your water damage.

The first thing that generally happens is that you come home from work, or wake up in the morning to find water standing, or worse, spewing from a faulty pipe, toilet, or other plumbing fixture. Now you’re not sure what to do, but never fear, here’s what happens next…

STEP ONE: Turn off the water at the source of the leak if possible. If you’re not sure of the source, or not able to shut off water to it, then turn it off at the outside main. The faster you can stop the water from coming in, the less damage will occur.

STEP TWO: Call your insurance company. Get your claim started as soon as possible to prevent delays in getting your home repaired.

STEP THREE: Call in a plumber or the necessary professional to stop the leak and correct the problem. Clean up and repair cannot begin until the leak has been stopped. Most insurance companies don’t cover the “cause of loss” (the leaking pipe or faulty appliance), but they do cover the damage caused by it. More than likely, the plumber or other professional’s repair bill will be an out-of-pocket expense.

STEP FOUR: Call SERVPRO of Chester, Hardin, Henderson and McNairy Counties. We’ll take all your information and dispatch a crew to begin extracting any standing water, tearing out damaged materials, and set drying equipment.

This is known as the mitigation phase of the claim. Keep in mind, the mitigation phase is only to mitigate, or stop, further damage. We will tear out flooring and/or drywall only to find the “dry line”, or the place where the water damage stops, which may not be the entire room or space.

Once we’ve removed all the water and damaged materials, we’ll set drying equipment to dry any structural material that was affected by water. The drying phase usually takes 3-5 days, during which we’ll monitor the moisture level at regular intervals to ensure things are drying properly. This concludes the mitigation phase, and most insurance companies issue payment to the mitigation provider directly, although sometimes the policyholder’s name will be listed on the check also, and will need to be endorsed by you. However, each insurance company is different, so check with your own provider regarding their process.

During the drying phase, SERVPRO of Chester, Hardin, Henderson and McNairy Counties, or your preferred contractor, will build the repair estimate and submit to your insurance company. Typically, your deductible is applied on this estimate, as opposed to the mitigation portion, but again, companies vary, so check with your adjuster. 

STEP FIVE: Once drying is complete, and a repair estimate has been approved by your insurance company, repairs can begin. Insurance companies typically will replace entire rooms of flooring, so if, during mitigation we only removed partial flooring in a given room, the remainder will be removed and the entire floor replaced. If you’ve chosen SERVPRO of Chester, Hardin, Henderson and McNairy Counties to complete your repairs, we will discuss with you each aspect of the repairs, and help you choose flooring, paint colors, etc. based on the allowance given by your insurance company. Repair time can vary depending on the extent of damage and the availability of materials, but rest assured, it’ll soon be back to “Like it never even happened.”

Finally, once repairs are completed, you’ll need to sign our “Certificate of Satisfaction” stating we completed all repairs according to the approved estimate. Payment can then be issued by your insurance company. If you have a mortgage, the check may need to be endorsed by the mortgagee, and/or you, the homeowner, prior to being remitted to SERVPRO. If you have a deductible, it will be payable at this time as well. Don’t worry, though, our office personnel are here to help you with that process as well.

Call SERVPRO of Chester, Hardin, Henderson and McNairy Counties today! We’re here 24/7 to help! 731-983-0883

Pipes Burst??? Here's What To Do!

1/30/2019 (Permalink)

SERVPRO heroes combined with our SERVPRO-exclusive equipment quickly makes your water damage seem "Like it never even happened."

Here’s a little story for you…

 Once upon a time there was a young couple who had recently purchased their first home just outside the city limits. The high temperature had remained in the twenties for a few days now, but not today. Today’s forecast called for a beautiful day full of sunshine and a high of forty-seven! Finally – it would be bearable outside and cozy inside.

As the wife arrived home from work, she noticed a hissing sound as she unlocked the front door. As she walked down the hallway past the bathroom, the hissing got louder and with each step she heard a squishing sound. As she discovered the squishing sound was wet carpet, she suddenly realized what was going on.  But just to be sure, she quickly turned on the faucet in the sink. She was correct. There was little water pressure, which meant that somewhere a pipe had burst and was leaking water.

What many people don’t realize is that when a pipe freezes, it can remain intact until the frozen water begins to thaw, as the water begins to move again, the leak makes itself apparent. Spraying water in some random direction, soaking down anything from the dirt under the house, to the flooring and carpet just above. Either way, here’s what to do when you find yourself in this situation.

First things first – SHUT OFF THE WATER SUPPLY!

This will ease the pressure on the pipes and allow the water to drain slowly and hopefully cause less damage.

Next – Call a licensed plumber to find and repair the broken pipe.

 Last but not least - call SERVPRO of Chester, Hardin, Henderson and McNairy Counties!

Our 24-hour response team will immediately start the drying process. We’ll remove your belongings quickly to prevent any further damage, then we’ll tear out damaged flooring and drywall. Finally, we’ll set our exclusive SERVPRO drying equipment to begin drying the structure (subfloor and wall studs).  We’ll work with your insurance company and adjuster to determine what’s covered under your policy, and help you understand every step along the way.

Ask about our SERVPRO exclusive document drying system to save your most important and irreplaceable documents!!!


731-983-0883 * 855-983-0883 * or email us at

How much do you know about Thanksgiving?

11/9/2018 (Permalink)

Happy Thanksgiving from all of us at SERVPRO of Chester, Hardin, Henderson and McNairy Counties!

Americans aren’t the only ones who celebrate Thanksgiving

  • Canada’s Thanksgiving is celebrated during the second week in October, and marks the successful harvest of the French settlers
  • The Harvest Thanksgiving Festival in Germany, also observed in October, consists of feasting and religious celebrations.
  • In Japan, the people observe Labor Thanksgiving Day, which began as a harvest festival, but in modern times has become a celebration of labor, production, and thankfulness.
  • In The Netherlands, Thanksgiving Day is in honor of the Pilgrims that lived in Leiden before continuing on to Plymouth.

Our favorite things about Thanksgiving:

The Food:

  • Our top three favorite Thanksgiving dishes are turkey, followed by stuffing, with pumpkin pie rounding out third.
  • The average person will consume around 4,500 calories on Thanksgiving! That’s more than double what we eat on a typical day. It’s no wonder we love our afternoon naps as much as we love the turkey!
  • TV dinners were invented due to an ordering error at Swanson. They had 260 tons of extra turkey! A salesman for the company suggested they pack it in aluminum trays with all the trimmings like sweet potatoes and corn. They sold over 10 million packages that first year, and a star was born.
  • We love our leftovers! 80% of Americans say they enjoy the leftovers more than the actual meal.

The Football:

Every Thanksgiving since 1934 The Detroit Lions have hosted a football game. That year, they played the Chicago Bears in front of a crowd of 26,000. The first televised game was in 1956. The Chicago Bears have also made a tradition of playing football on Thanksgiving. Most recently, a third NFL game has been scheduled as well, but the teams alternate each year.

The Festivities:

  • Macy’s Thanksgiving Day Parade is watched by around 44 million every year. The first parade was held in 1924 and was 2 city blocks in length. There were no giant balloons, only live animals from the Central Park Zoo. Today, the parade stretches for 2.5 miles and more than 3 million spectators line the streets of New York. Macy’s idea was to promote the holiday shopping season.
  • Speaking of shopping! Black Friday is the biggest shopping day of the year. 102 million people shop til they drop, spending an average of $300 per person. In more recent years, Amazon and other online retailers have extended the shopping spree through Cyber Monday, when the best deals online can be found. In 2011, Wal-Mart broke tradition and opened on the evening of Thanksgiving, with many other retailers following suit. Many shoppers have adopted a new tradition of shopping as soon as the dishes are cleared.

It’s great to be a plumber during Thanksgiving weekend !

Plumbers boast this as their busiest time of the year. It seems all the extra dish-washing, showering , and laundry that visiting family members can add, puts a little stress on the plumbing. Put away a few bucks for repairs if you’re hosting this year’s Thanksgiving feast!


According to a recent Harris poll, Americans are most thankful for family, health, and freedom, respectively.

SERVPRO of Chester, Hardin, Henderson and McNairy Counties is not only thankful for these things, but for the opportunity to be of service to those in our communities when they are most in need. We wish for all to be happy and healthy during this season of thanks. But when disaster strikes, we’re here to help.

Call SERVPRO today! 731-983-0883

Most Common Causes of House Fires and How To Prevent Them

10/26/2018 (Permalink)

SERVPRO of Chester, Hardin, Henderson and McNairy Counties is certified in fire damage restoration. Call us today at 731-983-0883!

According to the National Fire Prevention Association (NFPA), US Fire Departments respond to an average of more than 350,000 home fires every year, causing about 2,500 deaths and nearly $7 billion dollars in damages. Sadly, many of these fires could have easily been prevented. Here’s the breakdown on the most common causes of house fires, and simple rules you can adopt in your own home.

#1 – Cooking equipment

                47% of fires reported from 2011 – 2015 (NFPA) started in the kitchen. Here are some easy rules to follow to prevent cooking fires:

  • Stay near the stove-top while cooking, and never EVER leave oil or grease unattended.
  • Never cook when you’re overly tired or sleepy, or your motor functions are otherwise impaired.
  • Keep flammable objects (paper, towels, oven mitts, etc.) away from the cook-top while in use.
  • Keep children at least 3 feet away from the stove-top.

*** To put out a pan fire, simply slide a lid over the top, and turn off the stove. Allow the pan to cool before handling! ***

#2 – Heating equipment

                Heating equipment is the second most common cause of fires, at about 15%. Improper use or lack of maintenance is usually the culprit, which means that most of these types of fires can be easily prevented by taking these simple steps:

  • Keep flammable objects (paper, clothing, plastics, etc.) away from the heating unit during use.
  • Keep a “child-free” perimeter of at least 3 feet around any fire or source of heat.
  • Have heating equipment and chimneys cleaned and inspected professionally each year.
  • Do not leave portable heaters unattended. Turn them off while sleeping or when leaving the area.
  • Always use the proper fuel for any heating device.
  • Install and maintain carbon monoxide detectors and smoke alarms, and test them monthly.
  • When it comes to the fireplace, make sure you have a sturdy screen to prevent embers from flying into your living area and be sure to let ashes cool before discarding into a metal container.

#3 – Electrical

                Nearly 10% of home fires are caused by some electrical fault. Here are some things you can do to help keep your family and home safe:

  • Hire a qualified electrician to do any electrical work.
  • Plug major appliances, like refrigerators, microwaves, etc. directly into a wall outlet. DO NOT ever use an extension cord or power strip for these items.
  • Only plug one heat-producing appliance (coffee-maker, toaster, hair dryer) into any receptacle at one time.
  • Keep electrical cords from running across doorways or under rugs or carpets. Only use extension cords temporarily, they are not intended for constant use.
  • Call an electrician if you notice any of these problems:
    • Frequent blown fuses or tripped breakers
    • Tingling feeling when you touch an electrical appliance
    • Discolored or warm outlets
    • Sparks from an outlet when you plug in an item.

*** Remember: You don’t need a flame for a fire to start. Heat near any flammable object can just as easily start a fire! ***

Honorable Mention – Smoking, Clothes Dryers, and Young Children

Less common, but equally important, these causes can also be prevented with the proper precautions.

Smoking - Fires caused by smoking materials are the leading cause of fire deaths, and the victim is rarely the actual smoker.

  • If you smoke, please smoke outside.
  • Keep cigarettes, lighters and other smoking materials out of reach of children
  • Ensure cigarette butts and ashes are completely extinguished. Water or sand are best.
  • Never smoke where oxygen is being used.

Clothes Dryers – Unfortunately, of all dryer-related fires, the leading cause is failure to clean them properly.

  • Clean the lint filters before each use, and NEVER use a dryer without a lint filter. Also clean the area around the drum where lint tends to build up.
  • Clean and inspect the outdoor vent regularly. If you notice your clothes are taking longer to dry, there may be lint built up in the vent.
  • Keep the area around your dryer clear of flammable objects such as boxes or cleaning supplies.
  • Clothes that are soiled with a flammable substance should be air-dried outside before regular washing and drying.

Young Children – It’s natural for children to be curious or want to play with fire. However, proper training and rules can keep your family safe:

  • Keep matches, lighters, and other fire starters securely out of the reach of children.
  • Closely supervise children around any fire or heat source.
  • Keep children at least 3 feet from any fire or heat.
  • Teach your children about the dangers of fire and how quickly things can escalate beyond their control.
  • Lead by example! Always follow fire safety rules, especially in the presence of children.

Do you have a Disaster Plan? SERVPRO of Chester, Hardin, Henderson and McNairy Counties can help!

10/8/2018 (Permalink)

Our no-cost, no-obligation Emergency Ready Profile can save you and your business valuable time and money!

Disasters happen without warning. Let the pros at SERVPRO of Chester, Hardin, Henderson and McNairy Counties help you prepare with our Emergency Ready Profile and Ready Plan app! This is a complimentary service provided to help you save time, money and stress should you find yourself in the midst of any disaster, from storm damage to bio-hazard cleanup.

Our Emergency Ready Profile (ERP) is basically a collection of vital information that is needed to effectively and quickly respond to any major event causing damage or business interruption. It only takes about an hour to walk through your property and identify some key information.

 Included in the profile:

  • Photo of the front of the property
  • Address and location information or directions
  • Location and photos of utility shutoffs – including any additional information such as keys needed, or authorization needed prior to shutoff
  • Contact information for utility companies – electric, gas, water, alarm, etc.
  • Contact information for owners/decision-makers and work authorization notes
  • Insurance company – contact information, policy numbers, etc.
  • Any other notes or critical information
  • Your local SERVPRO representative and 24 hour emergency response team contact information

The ERP is well presented in our signature green folder that can be easily stored, and even more easily identified in an emergency.  But more importantly, the ERP is stored in our Ready Plan mobile app. We’ll create your account and upload your ERP, so now you (and anyone else you choose) can have this access 24/7, at work, at home, or even on vacation! So if a pipe bursts in your office at 4:25am on a Sunday, you (or your designated personnel) simply pull up the Ready Plan App and push a button. SERVPRO will respond immediately and get straight to work while you make other important calls and decisions.

We can’t prevent disasters, but we can help you prepare for them!

Call today to schedule your ERP walk-through! 731-983-0883

10 Essential Tasks You Can Do In A Weekend To Prepare For Colder Weather

9/19/2018 (Permalink)

We wish you a happy and healthy fall and winter! If you need us, we're available 24 hours a day! Call SERVPRO of CHHM at 855-983-0883

It’s that time of year when things begin to cool down and all the activities of summer are wrapping up. Take the time to do these simple chores now, so you can relax and enjoy the cooler seasons.

  • Clean your gutters – You know, you were going to do it this spring, but it was just too nice outside for chores. Well now’s the time to get those leaves cleaned out to prevent leaks and gutter deterioration. Hey, while you’re up there, take a look around on the roof. Check for missing or damaged shingles which can allow heat to escape, and water to seep in.
  • Inspect and clean the furnace – Cleaning your furnace will ensure it’s running at optimal performance in the cold winter months. Be sure to inspect wiring and other moving parts for wear or damage.
  • Inspect duct work – When it finally cools off a little, slip under the house or in your attic and check out the ducts. Clean and intact ducts will keep that warm air flowing throughout your home, and without those pesky bugs and viruses.
  • Light up the early dark – Replace bulbs in your outside light fixtures, or install new, solar powered lights to help prevent accidents when you’re getting home after dark.
  • Check for leaks – Check doors, window sills, and any other drafty areas that may allow your nice warm air to escape to the outside world. Caulk where you can, and throw a draft stopper under your exterior doors.
  • Put your ceiling fans in reverse – Most ceiling fans have a switch for this. Switch to a clockwise rotation to push warm air down.
  • Inspect and clean the chimney – Clean the soot and smoke from the chimney and check for cracks, gaps or other problems (birds’ nest, etc.). Check the flue for proper function.
  •  Change your air return filters and smoke or carbon monoxide detector batteries - Clean filters allows better air flow throughout your home so your furnace or central unit won’t have to work as hard.
  • Inspect and insulate your pipes – Check for leaks, cracks or weak spots in your plumbing. Freezing temperatures can cause big problems for weak or cracked pipes. Go ahead and throw some insulation around them. You don’t want to be crawling around fixing leaks in those freezing temperatures.
  • Let the sunshine in – open your curtains or blinds in the daytime to allow that warm sunshine to help warm your home, but be sure to close them at night to keep the cool night air from seeping in.

Congratulations Shawn Dill!

9/6/2018 (Permalink)

We couldn't let him leave without a good dose of silly string! We'll miss this guy!

Today we say goodbye to one of our favorite employees. Shawn Dill has been with SERVPRO of Chester, Hardin, Henderson and McNairy Counties for more than 8 years! As a project manager, an employee, and a co-worker, Shawn brings integrity, excellence, and laughter to all. We’re proud to have been a part of Shawn’s journey, and wish him all the best in his new adventures! Congratulations Shawn!

If you want to succeed you should strike out on new paths, rather than travel the worn paths of accepted success.- John D. Rockefeller

Chester, Hardin, Henderson and McNairy Counties 24 Hour Emergency Water Damage Service

8/13/2018 (Permalink)

SERVPRO of Chester, Hardin, Henderson and McNairy Counties is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 1-855-983-0883

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Chester, Hardin, Henderson and McNairy Counties has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Chester, Hardin, Henderson and McNairy Counties

SERVPRO of Chester, Hardin, Henderson and McNairy Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.